NWG Terms and Conditions

Please read the following important terms and conditions before you buy anything or place any orders for services on our website and check that they contain everything which you want and nothing that you are not willing to agree to.

 

These terms and conditions set out:

  • your legal rights and responsibilities;
  • our legal rights and responsibilities; and
  • certain key information required by law.

In this contract:

  • We’, ‘us’ or ‘our’ means The New Water Generation Limited; and
  • You’ or ‘your’ means the person using our site to buy goods from us.

This contract contains the terms of our supply to you of goods you wish to buy from us and also for any services you require us to provide to you.  Clauses 1 to 10 relate to purchases of goods and Clauses 11 to 17 relate to the supply of services by us to you.  The last set of Clauses, 18 to 21, apply to the contractual relationship between us, whether for purchase of goods or supply of services. 

If you don’t understand any of this contract and want to talk to us about it, please contact us by email at info@newwatergeneration.com.au.

Who are we?

The New Water Generation Limited is registered in England and Wales under company number: 11112925 

Our registered office is at: 3 Holmesdale Road, Reigate, England, RH2 0BA

Our VAT number is: 300299140

 

TERMS AND CONDITIONS FOR PURCHASES OF GOODS FROM US

Summary of some of your key rights:

By law, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, SI 2013/3134 say that we must give you certain key information before a legally binding contract between you and us is made (see below). We will give you this information in a clear and understandable way. Some of this information is likely to be obvious from the context. Some of this information is also set out in this contract, such as information on our complaint handling policy.

The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 say that up to 14 days after receiving your goods, in most cases, you can change your mind and get a full refund.

The Consumer Rights Act 2015 says goods must be as described, fit for purpose and of satisfactory quality. During the expected lifespan of your product you’re entitled to the following:

—up to 30 days: if your goods are faulty, then you can get a refund;

—up to six months: if they can’t be repaired or replaced, then you’re entitled to a full refund, in most cases;

—up to six years: if the goods do not last a reasonable length of time, you may be entitled to some money back.

This is a summary of some of your key rights. For detailed information from Citizens Advice please visit www.citizensadvice.org.uk or call 03454 04 05 06.

The information in this summary box summarises some of your key rights. It is not intended to replace the contract below which you should read carefully.


1 Introduction:

1.1 If you buy goods or place an order for services on our site you agree to be legally bound by this contract.

1.2 This contract is only available in English. No other languages will apply to this contract.

1.3 When buying any goods or placing an order for services you also agree to be legally bound by:

1.3.1 our website terms and conditions and any documents referred to in them;

1.3.2 extra terms which may add to, or replace some of, this contract. This may happen for legal or regulatory reasons. We will contact you to let you know if we intend to do this by giving you one month’s notice; and 

1.3.3 specific terms which apply to certain goods. If you want to see these specific terms, please visit the relevant webpage for the goods at any time during the online checkout process.

All of the above documents form part of this contract as though set out in full here.

 

2. Information we give you:

2.1 By law, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 say that we must give you certain key information before a legally binding contract between you and us is made. If you want to see this key information, please:

2.1.1 read the acknowledgement email (see clause 4.2.2); or

2.1.2 contact us using the contact details at the top of this page.

2.2 The key information we give you by law forms part of this contract (as though it is set out in full here).

2.3 If we have to change any key information once a legally binding contract between you and us is made, we can only do this if you agree to it.

3. Your privacy and personal information

3.1 Our Privacy Policy is available here [insert link] and at [insert web address].

3.2 Your privacy and personal information are important to us. Any personal information that you provide to us will be dealt with in line with our Privacy Policy, which explains what personal information we collect from you, how and why we collect, store, use and share such information, your rights in relation to your personal information and how to contact us and supervisory authorities if you have a query or complaint about the use of your personal information.

4. Ordering goods from us

4.1 Below, we set out how a legally binding contract between you and us is made.

4.2 You place an order on the site by clicking the “Pay Now” button. Please read and check your order carefully before submitting it. If you need to correct any errors you can do so before submitting it to us.

4.3 When you place your order at the end of the online checkout process we will acknowledge it by email. This acknowledgement does not, however, mean that your order has been accepted.

4.4 We may contact you to say that we do not accept your order. This is typically for the following reasons:

4.4.1 the goods are unavailable;

4.4.2 we cannot authorise your payment;

4.4.3 you are not allowed to buy the goods from us;

4.4.4 we are not allowed to sell the goods to you;

4.4.5 you have ordered too many goods; or

4.4.6 there has been a mistake on the pricing or description of the goods.

4.5 We will only accept your order when we email you to confirm this (Confirmation Email). At this point:

4.5.1 a legally binding contract will be in place between you and us; and

4.5.2 we will dispatch the goods to you.

4.6 If you are under the age of 18 you may buy any goods from the site. 

5. Right to cancel the contract for sale of goods

5.1 You have the right to cancel the contract for the sale of goods within 14 days without giving any reason.  This right does not apply if any goods are installed by us.

5.2 The cancellation period will expire after 14 days from the day we accept your order.

5.3 To exercise the right to cancel, you must inform us of your decision to cancel this contract by a clear statement (eg a letter sent by post, fax or email). You can use the model cancellation form set out in the box below, but it is not obligatory.

 

Cancellation form

To [insert the traders name, geographical address and, where available, telephone number, fax number and email address]:

I/We [*] hereby give notice that I/We [*] cancel my/our [*] contract of sale of the following goods [*]/the supply of the following service [*],

Ordered on [*]/received on [*],

Name of consumer(s),

Address of consumer(s),

Signature of consumer(s) (only if this form is notified on paper),

Date

[*] Delete as appropriate

 

5.4 To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.

6. Effects of cancellation

    6.1 If you cancel this contract, we will reimburse to you all payments received from you, including standard costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us).

    6.2 We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you.

    6.3 We will make the reimbursement without undue delay, and not later than:

    6.3.1 14 days after the day we received back from you any goods supplied; or

    6.3.2 if there were no goods supplied, 14 days after the day on which we are informed about your decision to cancel this contract.

    6.4 We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement.

    6.5 If you have received goods:

    6.5.1 you shall send back the goods or hand them over to us without undue delay and in any event not later than 14 days from the day on which you communicate your cancellation from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired

    6.5.2 you will have to bear the direct cost of returning the goods; and

    6.5.3 you are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

    6.6 The right to cancel the contract does not apply where goods have been installed by us.

    7. Delivery

    7.1 We use service providers [Royal Mail] to deliver our goods. If you want to see your delivery options, visit our webpage [insert details such as ‘Delivering to you’] before you place your order.

    7.2 The estimated date for delivery of the goods is set out in the Confirmation Email.

    7.3 If something happens which:

    7.3.1 is outside of our control; and

    7.3.2 affects the estimated date of delivery;

    we will let you have a revised estimated date for delivery of the goods.

    7.4 Delivery of the goods will take place when we deliver them to the address that you gave to us.

    7.5 We cannot deliver the goods if we are unable to properly identify you. If requested please provide our driver with a form of ID (passport or photocard driving licence).

    7.6 Unless you and we agree otherwise or unless goods are being shipped internationally, if we cannot deliver your goods within 30 days, we will:

    7.6.1 let you know;

    7.6.2 cancel your order; and

    7.6.3 give you a refund.

    7.7. If nobody is available to take delivery, please contact us using the contact details above. 

    7.8 You are responsible for the goods when delivery has taken place. In other words, the risk in the goods passes to you when you take possession of the goods unless you have organised your own carrier in which case risk passes when the carrier collects the goods from us.

    7.9 We do not make deliveries to any addresses outside of the UK.

    7.10 We may deliver your goods in instalments. If you want to see whether your goods may be delivered in this way, click on the [insert details such as ‘key information button’] at any time during the online checkout process.

    8. Payment

    8.1 We accept the following credit cards and debit cards: [insert details].  We do not accept cash.

    8.2 We will do all that we reasonably can to ensure that all of the information you give us when paying for the goods is secure by using an encrypted secure payment mechanism. However, in the absence of negligence on our part, any failure by us to comply with this contract or our Privacy Policy (see clause 3) or breach by us of our duties under applicable laws we will not be legally responsible to you for any loss that you may suffer if a third party gains unauthorised access to any information that you give us.

    8.3 Your credit card or debit card will be charged when the contract is made.

    8.4 All payments by credit card or debit card need to be authorised by the relevant card issuer. We may also need to use extra security steps via Verified by Visa or Mastercard®SecureCodeTM.

    8.5 Ownership in the goods passes to us once full payment has been received by us.

    8.6 If your payment is not received by us and you have already received the goods, you:

              8.6.1 must pay for such goods immediately and in full (unless we have agreed instalment terms); or

              8.6.2 must return them to us as soon as possible. If so, you must keep the goods in your possession, take reasonable care of them (including ensuring that you follow any instructions or manuals given with the goods) and not use them before you return them to us

    8.7 If you do not return any goods (such as where you have not paid for them) we may collect the goods from you at your expense. We will try to contact you to let you know if we intend to do this.

    8.8 Nothing in this clause affects your legal rights to cancel the contract during the ‘cooling off’ period under clauses 5 and 6.

    8.9 The price of the goods:

    8.9.1 is in pounds sterling (£)(GBP)

    8.9.2 includes VAT at the applicable rate; and 

    8.9.3 does not include the cost of delivering the goods (if you want delivery options and costs, visit our webpage before you place your order).

    8.9 In some cases, we offer a money back guarantee if you are not satisfied with your purchase. This is subject to time restrictions and only applies in the case of certain purchases (e.g. it does not apply to purchases of individual items). Where a guarantee is given, details of the guarantee and of the restrictions can be found on the website.  Guarantees are at our discretion and may be withdrawn or amended.

    9. Nature of the goods

    9.1 The Consumer Rights Act 2015 gives you certain legal rights (also known as ‘statutory rights’), for example, the goods:

    9.1.1 are of satisfactory quality;

    9.1.2 are fit for purpose;

    9.1.3 match the description, sample or model; and

    9.1.4 are installed properly (if we install any goods).

    9.2 We must provide you with goods that comply with your legal rights.

    9.3 The packaging of the goods may be different from that shown on the site.

    9.4 While we try to make sure that:

    9.4.1 all weights, sizes and measurements set out on the site are as accurate as possible, there may be a small tolerance of up to [insert figure eg 1]% in such weights, sizes and measurements in the following goods: [insert details]; and

    9.4.2 the colours of our goods are displayed accurately on the site, the actual colours that you see on your computer may vary depending on the monitor that you use.

    9.5 Any goods sold at discount prices, as remnants or as substandard will be identified and sold as such. Please check that they are of a satisfactory quality for their intended use.

    9.6 If we can’t supply certain goods we may need to substitute them with alternative goods of equal or better standard and value. In this case:

    9.6.1. we will let you know if we intend to do this but this may not always be possible; and

    9.6.2 you can refuse to accept such substitutes, in which case we will offer you a refund or a replacement and let you know how long such an offer remains open for.

    9.7 Each product purchased is sold subject to its product description which sets out additional specific conditions related to that product including, without limitation, terms and conditions concerning estimated delivery dates and times, warranties, after-sales service and guarantees.  We will take all reasonable care to ensure that all details, descriptions and prices of products appearing on the website are correct at the time when the relevant information was entered onto the system. Although we aim to keep the website as up to date as possible, the information including product descriptions appearing on this website at a particular time may not always reflect the position exactly at the moment you place an order. We cannot confirm the price of a product until your order is accepted.

    10. Faulty goods

    10.1 Your legal rights under the Consumer Rights Act 2015 (also known as ‘statutory rights’), are set out at the top of this contract. They are a summary of some of your key rights. For more detailed information on your rights and what you should expect from us, please contact us using the contact details at the top of this page; or visit the Citizens Advice website www.citizensadvice.org.uk or call 03454 04 05 06.

    10.2 Nothing in this contract affects your legal rights under the Consumer Rights Act 2015 (also known as ‘statutory rights’). You may also have other rights in law.

     

    TERMS AND CONDITIONS FOR THE SUPPLY OF SERVICES BY US TO YOU

    Summary of some of your key rights

     

    The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 say that in most cases, you can cancel within 14 days. If you agree the service will start within this time, you may be charged for what you’ve used.  The Consumer Rights Act 2015 says: 

    • you can ask us to repeat or fix the service if it’s not carried out with reasonable care and skill, or get some money back if we can’t fix it
    • if a price hasn’t been agreed upfront, what you’re asked to pay must be reasonable
    • if a time hasn’t been agreed upfront, it must be carried out within a reasonable time

    This is a summary of some of your key rights. For detailed information from Citizens Advice please visit www.citizensadvice.org.uk or call 03454 04 05 06. 
    The information in this summary box summarises some of your key rights. It is not intended to replace the contract below, which you should read carefully.

    11. Placing an order for services from us

    11.1 Below, we set out how a legally binding contract between you and us is made:

    11.2 Any quotation given by us before you make an order for services is not a binding offer by us to supply such services.

    11.3 When you decide to place an order for services with us, this is when you offer to buy such services from us.

    11.4 When you place your order with our representative, he or she will acknowledge it in person, or if this is not possible, by [insert details of how the order will be acknowledged] or by email. This acknowledgement does not, however, mean that your order has been accepted.

    11.5 We may contact you to say that we do not accept your order. If we do this, we will try to tell you promptly why we do not accept your order. This is typically for the following reasons:

    11.5.1 we cannot carry out the services (this may be because, for example, we have a shortage of staff);

    11.5.2 we cannot authorise your payment;

    11.5.3 you are not allowed to buy the services from us;

    11.5.4 we are not allowed to sell the services to you

    11.5.5 there has been a mistake on the pricing or description of the services

    11.6 We will only accept your order when our representative confirms this to you or we will email you to confirm this (Confirmation E-mail). At this point a legally binding contract will be in place between you and us, and we will start to carry out the services in the way you and we have agreed.

    12. Ordering services from us

    12.1 If you are under the age of 18 you may not buy any services from us.

    13. Carrying out of the services

    13.1 We must carry out the services by the time or within the period which you and we agree. If you and we have agreed no time or period, this will be within a reasonable time.

    13.2 Our carrying out of the services might be affected by events beyond our reasonable control. If so, there might be a delay before we can restart the services, having made reasonable efforts to limit the effect of any of those events and having kept you informed of the circumstances, but we will try to restart the services as soon as those events have been fixed. Examples of events which might be beyond our reasonable control include:

    13.2.1 you change the services (and this means we have to do extra work or wait for extra materials)

    13.2.2 we have to wait for your other providers to complete their work before we are able to carry out the services.

    13.2.3 materials are not delivered at the time agreed with the supplier of the materials (and we cannot obtain a replacement within a reasonable time or the price charged by a supplier is much higher than the original charge)

    13.2.4 we cannot access the site at the times we agreed with you;

    13.2.5 you have not prepared the site in the way we agreed with you;

    13.2.6 you change the services (and this means we have to do extra work or wait for extra materials)

    13.2.7 we have to wait for your other providers to complete their work before we are able to carry out the services; or

    13.2.8 materials are not delivered at the time agreed with the supplier of the materials (and we cannot obtain a replacement within a reasonable time or the price charged by a supplier is much higher than the original charge).

    13.3 When we carry out the services, we might not have all of the materials we need. This might be for a number of reasons, such as:

    13.3.1 we have not provided an estimate to you and cannot work out what materials are necessary until we start carrying out the services;

    13.3.2 where we have provided an estimate, it might not have been possible to work out what materials we needed at the time we provided the estimate to you and this might only be revealed when we start carrying out the services;

     13.3.3 whether or not we have provided an estimate, the condition of an item or the area where the services are being carried out might become apparent only when we start carrying out the services and it might not have been possible to establish it until that point.

    13.4 If we need to purchase extra materials, we will buy them from a local supplier, where possible. If we cannot do this:

    13.4.1 we will order them from elsewhere and return later to continue to carry out the services;

    13.4.2 we may charge you for any travel time at our standard scale of charges in force at the time of your order up to a maximum of [insert details]. We will let you know if we intend to do this

    13.4.3 we may charge you for time spent in contacting suppliers up to a maximum of [insert details]. We will let you know if we intend to do this.  We will not charge you for any time spent in obtaining any wrong materials.

    14. Charges and payment

    14.1 We will let you know the basis of calculating the charges for the services and related goods (and any extra charges such as delivery charges) to the fullest extent we can when you place an order with us.

    14.2 We charge for our services on an estimates basis. This will be based on our best guess, from our experience, on how much our services will cost. If we can and you ask us for it, we will let you have a number of estimates (eg best case scenario, worst case scenario and likely scenario). We may charge you a lower or higher amount than stated in the estimate. Where we charge you a higher amount, this might occur for a number of reasons, in particular, if what you need us to do changes, or the amount of services you need us to carry out increases or is different from what we and you agreed before we started carrying out the services; or when we carry out the services, it becomes clear the extent of services we will need to carry out is different from what we agreed before we started carrying out the services and we could not have reasonably foreseen this.  We provide estimates only, and do not give quotations or binding indications of how much we will charge.] OR We charge for our services on a quotation basis (ie we promise to carry out the services at a fixed price). Your bill will show the dates when the services were carried out. Please contact us using the contact details at the top of this page, if you want any further information on your bill or have a query on it.

    14.3 We accept cash, [cheques,] and the following credit cards and debit cards: [insert details]. [We do not accept cheques.]

    14.4 You will be invoiced and you must pay within 30 days of the date of the invoice.

    14.5 All payments by credit card or debit card need to be authorised by the relevant card issuer.

    14.6 If your payment is not received by us under clause 14.4, we may also charge interest on any balance outstanding at the rate of 3 percentage points a year above be base rate of the Bank of England. 

    14.7 The price of the services:

    14.7.1 is in pounds sterling (£)(GBP)

    14.7.2 includes VAT at the applicable rate

    14.7.3 does not include the cost of [insert details]

    15. Right to cancel this contract

    15.1 You have the right to cancel this contract within 14 days without giving any reason.

    15.2 The cancellation period will expire after 14 days of the conclusion of the contract.

    15.3 To exercise the right to cancel, you must inform us of your decision to cancel this contract by a clear statement (eg a letter sent by post, fax or email). You can use the model cancellation form set out in the box below, but it is not obligatory.

     

    Cancellation form 
    To The New Water Generation Limited of  3 Holmesdale Road, Reigate, England, RH2 0BA
    I/We [*] hereby give notice that I/We [*] cancel my/our [*] contract of sale of the following goods [*]/the supply of the following service [*], 
    Ordered on [*]/received on [*], 
    Name of consumer(s), 
    Address of consumer(s), 
    Signature of consumer(s) (only if this form is notified on paper), 
    Date 
    [*] Delete as appropriate

     

    15.4 To meet the cancellation deadline it is sufficient for you to send your communication exercising your right to cancel before the cancellation period has expired.

    15.5 We will wait until the 14-day cancellation period in this clause 7 is over before we start to carry out the services, unless:

    15.5.2 you want us to carry out the services during the 14–day cancellation period;

    15.5.3 we have agreed to do so, and

    15.5.4 you have signed a written confirmation (a copy of which is set out in the box below) and given it to our representative or sent to us by email (if you do this, the written confirmation which you sign will form part of this contract as though set out in full here)

     

    Written confirmation to start carrying out the services within the 14-day cancellation period

    Confirmation to start work early: 
    The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 say that in most cases, you can cancel the contract within 14 days. This may happen because you change your mind. 
    By signing this written confirmation and giving it to our representative, you agree that, on your request, we can start to carry out the services during the 14–day cancellation period. 
    You still have a right to change your mind and cancel the contract during the 14–day cancellation period, however, we will charge you for the cost of the services carried out by us until the time when you tell us that you want to cancel the contract. The amount we charge you will be in proportion to what we have carried out, in comparison with the full coverage of this contract. 
    You acknowledge, however, that you will lose the right to change your mind and cancel the contract during the 14–day cancellation period once the services have been fully carried out by us. If this happens, we will charge you for the full cost of the services carried out by us. 
    To The New Water Generation Limited of  3 Holmesdale Road, Reigate, England, RH2 0BA
    I/We [*] hereby give notice that I/We [*] request you to supply of the following service [*] on the following date [*] 
    Name of consumer(s), 
    Address of consumer(s), 
    Signature of consumer(s), 
    Date 
    [*] Delete/ insert details as appropriate

     

    15.6 The Terms and Conditions for Customised Products and Services differ to those applied to non-Customised Products and Services

    15.6.1 All customised specialty orders for customised products are subject to our standard Terms and Conditions Click here with the addition of the following terms which must be agreed and accepted by you when you purchase a personalised product.

    15.6.2 Please double-check your order on screen and your acknowledgement carefully to check that all the details, especially the customised parts you have requested to be associated with your order, are correct as it will be produced exactly as you enter it including any coatings (e.g. Gold, Silver, etc). It is up to you to ensure that customisations you have requested for inclusion in a customised product is correct and is for example selected correctly.

    15.6.3 Your right to cancel an order after the statutory 14-day period under The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 does not apply to customised products. Cancellations will only be accepted at our discretion.

    15.6.4 When ordering non-customised products as well as customised products in the same order these will be delivered separately and the non-customised product will be delivered in accordance with our standard Terms and Conditions.

    15.6.5 Refunds and or replacements for faulty products will be provided in accordance with our standard Terms and Conditions click here but please note that refunds cannot be given if the fault is as a result of your own actions such as if your order has been selected incorrectly.

    15.6.7 By ordering customised product you are agreeing that your order details details (material, colour, selection) can be shared with our third-party supplier who provides the customisation services only for the purposes of completing the customisation and delivering the product to you.

    16. Effects of cancellation

    16.1 If you validly cancel this contract, we will reimburse to you all payments received from you except where we are allowed to keep such payments such as where we have started carrying out the services within the 14–day cancellation period and you have signed our written confirmation to start carrying out the services within the 14–day cancellation period’ (see clause 15.5 for more details).

    16.2 We will make the reimbursement without undue delay, and not later than 14 days after the days on which we are informed about your decision to cancel this contract.

    16.3 We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement.

    17. Nature of the services

    17.1 The Consumer Rights Act 2015 gives you certain legal rights (also known as ‘statutory rights’), for example:

    17.1.1 the services are carried out with reasonable care and skill

    17.1.2 you must pay a reasonable price for the services, and no more if you and we haven’t fixed a price for the services, and

    17.1.3 we must carry out the services within a reasonable time if you and we haven’t fixed a time for the services to be carried out.

    17.2 A summary of your legal rights are set out above clause 11. For more detailed information on your rights and what you should expect from us, please contact us using the contact details at the top of this page, or visit the Citizens Advice website www.citizensadvice.org.uk or call 03454 04 05 06.

    18. End of the contract

    If this contract is ended it will not affect our right to receive any money which you owe to us under this contract.

    19. Limit on our responsibility to you

    19.1 Except for any legal responsibility that we cannot exclude in law (such as for death or personal injury) or arising under applicable laws relating to the protection of your personal information, we are not legally responsible for:

              19.1.1 losses that were not foreseeable to you and us when the contract was formed; or

              19.1.2 losses that were not caused by any breach on our part;

              19.1.3 business losses; and

              19.1.4 losses to non-consumers.

    20. Disputes

    20.1 We will try to resolve any disputes with you quickly and efficiently.

    20.2 If you are unhappy with the goods, our service to you or any other matter please contact us as soon as possible.

    20.3 If you and we cannot resolve a dispute using our internal complaint handling procedure, we will:

    20.3.1 let you know that we cannot settle the dispute with you; and

    20.3.2 give you certain information regarding use of the online dispute resolution (ODR) platform to resolve the dispute with us. For more details, please visit the website on the ‘Your Europe’ portal: https://webgate.ec.europa.eu/odr.

    20.4 If you want to take court proceedings, the courts of the part of the United Kingdom in which you live will have non-exclusive jurisdiction in relation to this contract. 

    20.5 The laws of England and Wales will apply to this contract. 

    21. Third party rights

    No one other than a party to this contract has any right to enforce any term of this contract. However, if a person acquires the goods lawfully from you, you may transfer our guarantee to that person. This also applies where we have provided services in respect of an item you have transferred.